Privacy Policy
At Imogene Bijoux (“we,” “our,” or “us”), your privacy matters deeply to us. We are committed to protecting your personal information and creating a safe, respectful experience when you visit our website or purchase from our brand.
This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
When you visit our website, place an order, contact us, or subscribe to updates, we may collect:
Personal Information:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment providers)
Order history
Custom Order Information:
If you place a memorial or custom jewelry order, you may voluntarily provide:
Pet or loved one names
Dates
Messages for engraving
Photos
Special requests
We treat this information with care and discretion.
Automatic Information:
We may also collect:
Device type
Browser type
IP address
Pages visited
Time spent on site
Cookies and analytics data
How We Use Your Information
We use your information to:
Process and ship orders
Communicate about purchases
Respond to customer service inquiries
Create custom or memorial pieces
Improve our website and customer experience
Send occasional promotions or updates (only if subscribed)
Maintain security
Payment Security
We do not store your full payment card details. Payments are securely processed through trusted third-party providers such as Shopify Payments, PayPal, Stripe, or similar services.
Please see their privacy terms and conditions
Sharing Your Information
We never sell your personal information.
We may share limited information only with trusted service providers who help us operate our business, such as:
Payment processors
Shipping carriers
Analytics services
Cookies & Tracking
Our website may use cookies or similar technologies to:
Remember preferences
Improve website performance
You may disable cookies through your browser settings.
Memorial & Sensitive Information
We understand some orders involve grief, remembrance, or emotional significance. Information shared for memorial pieces is handled respectfully and used only to fulfill your request. We understand these moments are difficult.
Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions please contact us
Imogene Bijoux